Contact Us & Delivery/Return Policy

Contact & Showroom Information:

Visit us at our showroom at 23A Hope Street, Salford, Manchester, M5 4WN.

Trade & General Enquires: Info@graftnow.com

Contact Number: 0161 312 5820

Showroom Opening Hours:

Monday 10:00 AM - 5:00 PM

Tuesday 10:00 AM - 5:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 5:00 PM
Friday 10:00 AM - 5:00 PM

Delivery Details:

During checkout, customers may choose their preferred delivery option. We will provide an estimated delivery date based on your selection and you will be able to track the item on its way to you through Shopify’s Shop App or through our couriers website.

We offer the following delivery services:

Once you have placed your order, you will receive an email from us with an order confirmation. Once the item has been dispatched, you will receive a further dispatch notification email with tracking details. You can use the Parcelforce tracking website (link below) to track the item. 

UK Standard Delivery

  • Delivery Time: 3 - 5 Business Days
  • Delivery Cost: FREE

UK Express Next Day Delivery (CURRENTLY FREE)

  • Delivery Time: Next day delivery available if order is placed before 1PM Monday to Thursday.
  • Delivery Cost: £7.50

(The shipping rate will advise that the item will be delivered in 1 - 3 days. We will ensure that as long as we receive the order before 1PM it will be sent out on the same day through a next day delivery service)

Europe One-Rate Delivery:

  • Delivery Time: 5 - 7 Business Days
  • Delivery Cost: £25 

Collection Service:

  • You may collect the item from our warehouse at an agreed time with our warehouse staff. Please contact us on info@graftnow.com to arrange collection. Collection is free.

Please note the following:

  • Standard delivery may take longer in some remote locations
  • We use currently use Parcelforce to deliver our products across the UK and Europe. You can track the status of your order on the Parcelforce website - Parcelforce.com/track-trace

 

Return Policy Details:

Please initiate a refund request on the platform you bought the item from and a member of our customer service team will evaluate your request within 24 hours. Returns within 30 days are free, we will provide you with shipping labels to return the item back to us if necessary. 

Customers are responsible for return shipping fees, unless otherwise advised by the Graft Customer Care Team.

Refunds will be credited by the same method in which items were originally purchased, provided the item is returned within 30 days of purchase.

  • All products being returned must be returned in original, unopened packaging and must not be used. Graft Now LTD has the right to decline a return request on opened, used merchandise that is not in a condition deemed acceptable.
  • The customer will be responsible for shipping the item back to Graft prior to any refund being issued; once we receive we will issue the refund right away. Customer is also responsible for shipping costs associated with product return.
  • Graft cannot be responsible for returned items being lost or missing packages and recommends that customer place tracking numbers on returned merchandise.
  • Please ensure package is being sent to correct address for all returns and exchanges: Graft Now, 23A Hope Street, Salford, M5 4WN
  • IMPORTANT All packages must have the order number clearly labelled on the outside of the package. You may include the order number in the return address, as shown above. Shipments received without order number on package will be returned to sender.
  • Returns will be processed within 5 business days of arrival at our warehouse. Graft Customer Care Team will send an email notification once your refund has been processed. Please allow up to 14 days for your refund to appear on your bank statement, as bank processes for applying credits vary by institution. Please note that refunds will be issued to the original method of payment.

This policy does not cover normal wear and tear, which results from the use of our products.